Connect Brevo for order email and customer sync

What it is#

Brevo (formerly Sendinblue) is an email service. In Jukto it does two things: it sends your order emails to buyers, and it keeps a contact list with the customers who gave an email address. You can use either one or both.

What you need#

• A Brevo account.
• An API key from Brevo.
• A sender address or domain that is verified in Brevo. Brevo refuses mail from an address it does not know.

Where to find your keys#

1. 1

   Open the API keys

   Sign in to Brevo and open SMTP & API, then API keys.

2. 2

   Create a key

   Create a new API key and copy it at once. You paste it into the API key field in Jukto.

3. 3

   Verify your sender

   In Brevo make sure the address you will send from is a verified sender or domain. Otherwise Brevo refuses the emails.

What Jukto does#

• Your key is stored encrypted for this website only. After saving, only the last four characters are shown.
• Test connection checks the key with Brevo and, when it works, shows the name of your Brevo account.
• Contact list: after the key works, Load my lists shows your Brevo lists. Pick one and customers who gave an email address are added to it, when an order is placed or when you add a customer by hand. Brevo takes contacts only, no orders.
• Brevo can run next to Klaviyo, Mailchimp or HubSpot. Only Brevo and Resend compete for the order email, one at a time.
• When it is on, every order event you switched on sends one email to the buyer, if the buyer gave an email address. Your text is followed by the order table and a button to the order page.
• The email is sent from your own Brevo account, under your Brevo plan and limits. The sender name and sender email are the ones you set.
• Demo, POS and imported orders never send an email.
• Each email appears in the Email list on the order page as Waiting, Sent or Failed, with a Resend button. The log keeps only a masked address (for example b***@gmail.com), never the mail itself.
• If Brevo was busy or unreachable, Jukto tries again by itself.

Test and turn on#

1. 1

   Open the provider page

   Go to Tools, open Integrations, choose Email, then Brevo and press Set up (it says Manage once you have started).

2. 2

   Fill in the fields and save

   Paste each value into the field with the same name, then press Save. A secret value is stored encrypted, and afterwards only its last four characters are shown.

3. 3

   Test the connection

   Press Test connection. Jukto asks Brevo whether the saved values work and shows whether it worked and, if not, what Brevo answered. The test uses the saved values, so save first.

4. 4

   Set the sender and the mails

   In Order email on the same page fill Sender name, Sender email (an address on a domain you verified at the provider) and, if you like, Reply-to email. Pick the language of the mails, switch each event on or off, edit the subject and message, and press Save. Preview shows the mail with a sample order. Nothing can be sent without a sender email.

5. 5

   Choose the contact list

   After the key works, press Load my lists and pick your contact list from the list. New customers go there.

6. 6

   Choose what is sent

   Under Customers and orders use the switch Send customers. They start switched on. Press Save switches.

7. 7

   Turn on

   Press Turn on. Until then your website does not use it. Turn off stops it again and your saved values stay.

8. 8

   Send a test email to yourself

   Press Send test email to me. It goes to the email address in your profile (add one there first if it is empty) and appears in the list of recent emails once sent. You can send up to 5 a day.

9. 9

   Send your existing customers

   Press Sync existing customers. Every customer who has an email address is sent in the background, and a progress line shows how far it is. It works only while the integration is on.

Common errors#

Next#

• Email providers: which one to use
• How Jukto sends SMS and email