Returns and refunds

When goods come back, record it on the order so stock, money and accounting stay right.

Record a return#

1. 1

   Open the order

   Returns can be recorded for an order that is With courier, Delivered, Delivery failed or already Returned.

2. 2

   Click Record return

   The form asks how many pieces of each item came back.

3. 3

   Split the pieces

   For each item enter Resellable, Damaged and Missing. Resellable pieces go back to stock; damaged and missing ones do not.

4. 4

   Add a deduction if needed

   Deduction (optional) is for things like the return delivery charge or damage.

5. 5

   Enter the refund, if you paid one

   Fill Refund paid, Refund method (for example bKash) and a Transaction / reference number. A refund needs a method and a reference number or a note, and it cannot be more than the money received.

6. 6

   Click Save return

   The order shows a record, and the payment status becomes Partly refunded or Refunded.

What happens to each piece#

Refund an online payment#

If the buyer paid through a gateway, the order's payment card shows Refund online with a Refund amount. The money goes back through the provider and the order's paid and refunded totals follow. SSLCommerz and bKash have a refund call; for other providers, refund in the provider's own panel and record the return on the order.

Common problems#

Next#

• The life of an order
• Payment gateways